ESL Resume

Willing to relocate: Anywhere

Work Experience

Online English Language Teacher: Preply | Remote
April 2026 to Present
This remote position allows me to work with various students of all fluency levels achieve their English goals . With
majority adults, the range of fluency is strictly individual. I design structured lessons, create activities and provided result
driven instruction tailored to each student. I coached for work-related situations as well as exams and interviews.

Senior Case Manager Advisor: TELEPERFOMANCE USA | Remote
October 2021 to February 2026
I manage customer casework regarding field actions, recalls, cost assistance requests and complaint issues. I also assisted
with technical trouble shooting and accurate case documentation until complete. In this fast pace environment, I was
fully remote and was responsible for inbound/outbound calls.

English Instructor: Semper Lingua | San Antonio, TX
December 2021 to July 2023
My role was to assist in provided group English lessons to adults. The levels ranged from beginners to advanced needing
preparations for interviews. There were times I would teach individual lessons and speaking activities to help assess
learning needs in more detail. From this, a personalized lesson guide would be designed.

Paraprofessional/Teacher’s Aide: Brooks Collegiate Academy | San Antonio, TX
January 2020 to May 2023
I held the responsibility of implementing strategies for multiple students across all subjects within grades 6-12. Along
with aiding in yearly exam preparations, I aided in providing structured lessons to classes along with setting up time for
individualized lessons. During Covid-19, the school went completely virtual for about a year then hybrid for some time
after. With some adjustments and new software, the objectives were communicated, set, and documented online. Online
“breakout” sessions were highly utilized for extra tutoring sessions.

Daycare Teacher Assistant: Country Home Learning Center | San Antonio, TX
August 2019 to October 2020
I aided in classroom management along with ensuring daily instructions and academic development in English. The ages
I worked with ranged between early preschool to elementary. I worked full time for a few months then reduced time to
part-time as I juggled separate work. Majority of the students were not native English speakers which provided much
practice of teaching the English language along with academic tutoring.

Senior iOS Agent: VMC | San Antonio, TX
May 2018 to August 2019
During my time employed with the company, I was promoted twice by management. My duties were to assist Apple
customers with various tech-related services. With that and being a senior advisor, I handled personal ongoing cases
and daily consults.

Customer Service Representative: Alorica | San Antonio, TX
August 2017 to September 2018
Within this company, several projects are present. I worked as an CSR for an home appliance/system warranty company
and funding representative for an third-party retiree account management group. I was more than responsible for giving
information but troubleshooting technologies, and escalation situations to dedicated teams within

Meeting Planner: Boys & Girls Clubs of America | San Antonio, TX
November 2016 to August 2018
I was responsible for the steady operation and money count of the goods and fundraiser. Along with keeping order and
maintenance of project spaces, I assisted with individual orders and participant concerns. In addition to my roles, I was
required to report inventory, check cash count, and administer register drawers’ bank deposits. Also, I often volunteered
time with students to set project deadlines and assist with academic goals.
Education
Education (Bachelor’s degree, in progress)
WGU | Remote
Present
High school diploma
Gateway Academy | Memphis, TN
Skills: Organizational skills, Languages, Case management, Microsoft Outlook
English – Native
Certifications and Licenses: Preply Tutors Academy (How to teach a language), 140-Master TEFL Certification (myTEFL Travel & Teach)
Additional Information: Authorized to work in the US for any employer