IT Operations Engineer

Abbey College Manchester is seeking an IT Operations Engineer to support the effective delivery of IT services across the college.Job Title: IT Operations EngineerReports to: Group Head of IT Location: 2 Days (0.4 FTE) per Week on-site at Abbey College Manchester (Exact Days / Shifts are flexible)Contract Type: PermanentSalary: £35-40,000 per annum (FTE)Hours: 7.5 hours per dayStart: ASAPApplication Deadline: 28/04/2026, interviews will be held w/c 04/05/2026; however, interviews will take place as we receive applications, so you are encouraged to submit an application as soon as possible. Holiday Entitlement: 25 days per annum and bank holidays (pro-rata for part-time staff)Abbey DLD Group of Colleges The Abbey DLD Group of Colleges (ADLD) consists of three independent sixth form colleges located in Cambridge, London, and Manchester, offering a wide range of academic study programmes. Each college has its own unique personality, but they are united by a set of common goals. At Abbey DLD we strive to achieve the highest academic standards whilst providing a welcoming, safe, high-quality learning and boarding experience for students from around the world. Our aim is to help our students achieve the academic success needed to progress to the UK and the world’s top universities, whilst also developing the personal skills and qualities to succeed at university and beyond. We offer a range of programmes including GCSEs, A Levels, Foundation and BTEC courses to both domestic and international students. Full details can be found on the Abbey DLD website https://www.abbeycolleges.co.uk/ Abbey College Manchester Abbey College Manchester was founded in 1990 and over the past thirty plus has become one of the leading providers of independent sixth form education in Greater Manchester. There are normally about 200-220 students in the college. Within this around 30% are from the Manchester area with the remainder coming from 40 different countries across Europe; Africa; Asia and the Americas. We are a dynamic, exciting college, situated in the heart of Manchester providing high quality, flexible A Level, International Foundation and GCSE programmes. We have recently introduced two unique programmes to complement our offering; these being the Combined Studies Programme and the Academic Studies with Football, Tennis or Cycling Training Programme. Our modern building provides an environment conducive to study and in our small classes each student can develop their individual aptitudes aided by a strong system of tutorial guidance. Overview of the role Reporting to the Group Head of IT, you will be the key point of contact for technical support within the college, managing and resolving IT issues efficiently. Responsibilities include troubleshooting hardware and software problems, maintaining the IT asset register, assisting with system installations, and supporting the implementation of IT strategies. This hands-on role requires strong technical skills, excellent communication, and a proactive approach to problem-solving to ensure that staff and students have reliable and secure access to IT resources. Key responsibilities Provide technical advice in support of the resolution of IT incidents.Work with the Service Desk to ensure escalated IT issues are resolved within their SLA.Work with the Group