LERATO YVONNE VUMA
Pretoria, Gauteng, South Africa
Phone: +27 81 091 7681 | Email: yvonnelerato@gmail.com
Professional Profile
Motivated and adaptable professional with experience in customer service, staff
supervision, administration, and community volunteering. Holds a Bachelor of Arts
degree majoring in Psychology and Public Administration, together with a TEFL
certificate. Skilled in communication, leadership, teamwork, and working with people
from diverse backgrounds. Passionate about education, cultural exchange, and
supporting student development in a positive learning environment.
Education & Certifications
Bachelor of Arts (majors Psychology & Public Administration) | UNISA | Completed
2025
TEFL Certificate | Teacher Record | 2026
Higher Certificate in Office Administration (NQF 5) | Rosebank College | Completed
2021
Grade 12 Certificate | Soshanguve Secondary School | Completed 2013
Teaching & Interpersonal Skills
Classroom communication and student engagement
Leadership and team supervision
Cross-cultural adaptability
Conflict resolution and problem-solving
Public communication and presentation
Customer service and relationship management
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Administrative organization and record management
Professional Experience
Customer Care Attendant | Karabo Parking Management (Pty) Ltd | Jul 2018 –
Present
Supervise and guide team members during daily operations.
Train and support staff while promoting teamwork and efficiency.
Resolve customer concerns professionally and calmly.
Demonstrate leadership, communication, and organizational skills
Sub-Coordinator (Volunteer) | Santa Shoebox | Aug 2020 – Dec 2024
Coordinated documentation and communication with regional beneficiaries.
Worked collaboratively with teams to support community projects.
Demonstrated compassion, organization, and attention to detail.
Data Capturer Trainee | Godisang Skills Development | Aug 2017 – Jan 2018
Captured and organized client information accurately.
Supported administrative reporting and record management.
Additional Information
Nationality: South African
Driver’s License: Code 10 (C1)
References available upon request
