Neferteri Johnson
USA | neferterijohnson@yahoo.com
Professional Summary
Detail-oriented and adaptable professional with a background in quality assurance, documentation, and team training, seeking to transition into Teaching English as a Foreign Language (TEFL). Skilled in simplifying complex information, creating structured learning materials, and fostering supportive learning environments. Passionate about language, communication, and helping diverse learners build confidence in English proficiency.
Professional Experience
ProVest LLC – Process Clerk
March 2023 – Present
• Developed and implemented a Standard Operating Procedure (SOP) used to train over 50% of staff, demonstrating ability to create structured learning materials similar to lesson planning.
• Trained team members on processes and documentation, improving understanding and consistency across the department.
• Conducted daily quality checks to ensure accuracy, reinforcing attention to detail essential for evaluating student progress.
• Identified discrepancies in documentation and resolved issues, improving overall efficiency by 25%.
• Managed high volumes of documentation while maintaining compliance—demonstrating organization and reliability in structured environments.
InvoiceMaker – Software QA Tester
August 2023 – August 2024
• Collaborated with cross-functional teams to analyze issues and communicate solutions clearly—mirroring student-teacher interaction and feedback.
• Improved clarity and accuracy of test documentation, showcasing ability to simplify complex information for understanding.
• Performed detailed quality checks to ensure data integrity, reflecting strong evaluation and assessment skills.
Children’s Lighthouse Learning Center– Teaching Assistant
November 2018 – July 2019
• Supported lead teachers in delivering structured lessons and daily classroom activities, reinforcing language development and comprehension.
• Assisted with preparation and organization of instructional materials, ensuring lessons ran smoothly and efficiently.
• Followed established routines and behavior management strategies to promote consistency and a positive learning environment.
• Collaborated with teaching staff to support students needs, encourage participation, and uphold school standards.
• Helped create a welcoming and inclusive environment for children of diverse backgrounds, fostering confidence and communication skills.
Core Skills
• Curriculum & SOP Development
• Training & Mentorship
• Classroom Management
• Cross-Cultural Communication
• Data Tracking & Progress Monitoring
Education
Bachelor of Science in Psychology
Western Illinois University – 2017
TEFL/TESOL Certification
Global Language Training – 2026
